Actively learning

Department Tip of the Week: Marketing

Much of what we do here at Lawline lies in the information and details we e-mail our customers, faculty members and potential users.  We are often letting others know about new Continuing Education (CE) specials, upcoming live seminars and newly added courses. As a marketing professional it is crucial to know how and when to email or communicate with our various audiences.

When doing so, there are a few things to keep in mind. Of those, there are two I find most important:

1. The early bird gets the worm! Send out emails by 8:30 AM.
2. Captivate via subject line. Never underestimate the power of a few good words

Think of when you first sit down at your desk, turn on your computer with coffee in hand and check all your awaiting emails. This is where our earlier is better concept stems from.

You might be thinking, most of those emails get deleted without so much a glace.  While that might be true, it brings up the second important point of subject lines. You may receive a lot of emails in the morning and throughout the day, but the catchier and more enticing the subject line the higher the chance of getting the readers attention.  When writing subject lines make sure it answers the question of “how does this benefit you?”.

Proper timing and enticing wording are more than half the battle in opening an email.  If you’ve got those weapons, then victory is a short click away.

Posted in: Actively learning | Leave a comment
Tags: , ,
Permalink: http://www.furthered.com/2012/07/23/department-tip-of-the-week-marketing/

MICHELE: June’s Winner of the “Actively Learning”

Michele, pictured above with her family, has been Actively Learning about Real Estate continuing education all month long.

Michele has gone above and beyond in helping to develop the Real Estate vertical, Lawline.com’s next step to becoming the universal standard for continuing education.

She has researched all accreditation regulations, conducted industry analysis, and created programming questions for Lawline’s content.  This is on top of working in the Content Development Department to create continuing education courses in law, accounting, and finance.

Thanks to Michele’s efforts, Lawline has made tremendous strides into getting into the real estate continuing education area over the last few weeks!

Posted in: Actively learning | 1 Comment
Permalink: http://www.furthered.com/2012/07/19/michele-junes-winner-of-the-%e2%80%9cactively-learning%e2%80%9d/

Hello, My Name Is ____

Today, Julie had everyone find a random person in the room to talk to and talk about anything they wanted to for 15 seconds. They could introduce themselves, talk about what they did over the weekend, or an interesting fact about themselves.

Julie: I had them do this for 2 minutes, then I chose 5 volunteers to talk about their most memorable experience. This experience could have been a bad or good one, or it could have been memorable on what they said or how they acted. There was a range of answers from Ryan saying he remembered Frank the most because of his approach and he came across rude and enthusiastic  or Micah remembered Nancy didn’t like Mario or Luigi. We also heard answers of fun things people did this weekend, like Ann went to a beer festival.

The whole point in this exercise is that you make your first impression upon people within the first 15 seconds of speaking to them. We are constantly meeting new people and running into people on the streets or in the subway. You never know who this person is or how they could eventually help you out in your personal life or in your professional career. So it is always important to be conscious of how you talk to people, how you approach them and what you say.

You want people to remember your name!

Posted in: Actively learning | 1 Comment
Permalink: http://www.furthered.com/2012/07/16/hello-my-name-is-____/

Underground Secret

Under a park in NYC lies a forgotten history. Collect Pond was a large pond that used to exist in Lower Manhattan. Can you imagine people fishing for trout in Manhattan? Frank shared this hidden treasure with us. Enjoy the video.

Posted in: Actively learning | Leave a comment
Permalink: http://www.furthered.com/2012/07/11/underground-secret/

Perception Creates Reality

Last Friday morning presentation, Brandon demonstrated through two different parts of how things aren’t always how they seem. In the first half of the presentation, Brandon discussed a new watch company whose whole purpose is to remind people time is relative and to take time to in the moment. The watch company, Time Peace promotes that, “The primary function of this Time-Peace is not to tell you the clock time, but to remind you to be present in the only moment that ever exists – NOW.” This message is used to remind us to live in the moment and don’t forget about the present since it will soon be in the past.

The second half of the presentation focuses on perception of what is being sold. In the presentation, Brandon attempted to sell everyone a power drill. He spoke about all of the features and benefits of owning the drill. Then, he gave a demonstration of its drilling capabilities by drilling a hole into a box. After the demo was completed, it was shown that what was sold wasn’t a drill, but rather a hole. Throughout history, people have evolved the way things are created, in the end; the result is still the same, a hole. Our goal is to FIND A BETTER WAY to improve the hole and make the journey as enjoyable as possible.

Posted in: Actively learning, Driven to be better | Leave a comment
Permalink: http://www.furthered.com/2012/07/05/perception-creates-reality/

Is it Large? Object? Place?

By looking at the title, you are correct if you guessed 20 Questions.
Stephanie made a stack of Lawline-related answers and  split everyone into 4 competitive teams. What resulted was a fast pace answer-seeking shouting match in each group. One person from a team had to pick a slip of paper from Stephanie and answer only yes or no to the questions to their teammates. We had answers such as casual Friday, Accreditation (a tough one), Production, and Lawline 2.0 (easy on for Mike S.).

The end result was Team 2 claiming the win. It was a good morning exercise to start the brain and get energize.

Posted in: Actively learning | 1 Comment
Permalink: http://www.furthered.com/2012/06/26/is-it-large-object-place/

May Spotlight: ACTIVELY LEARNING-Kyle

Ever ask Kyle how he is doing or how his day is going?  Before you ask you already know the answer; AMAZING. In May, Kyle shared his story and keys to success with the company by leading the discussion in a few Lawline Learning Sessions.  His favorite was “Kyle’s Kool-Aid and Life Lessons” where he shared 11 lessons he lives by.

Some of the feedback to his Learning Session included, “Kyle did a fantasic job explaining his secrets to success and the steps that he goes throuh just to keep him up and running,” and “Really drove home the point that ‘you’ are the only one standing your way.”

Posted in: Actively learning | 1 Comment
Permalink: http://www.furthered.com/2012/06/25/may-spotlight-actively-learning-kyle/

April Spotlight: Chris – ACTIVELY LEARNING

With Lawline.com looking to add more employees to its Customer Support Department, Chris volunteered to conduct preliminary interviews with candidates.  Because of this we were able to bring in twice the amount of candidates as normal and have already brought in a number of great candidates for the position.  Because of Lawline.com’s extreme passion for serving its customers, choosing the perfect candidate has not been easy.

But Chris’ ability to Actively Learn the interview and administrative process of tracking candidates, we should have our new Off Hours Customer Experience Specialist in no time!  The kid does it all!

Posted in: Actively learning | Leave a comment
Permalink: http://www.furthered.com/2012/06/20/april-spotlight-chris-actively-learning/

Trip Down Memory Lane

For you avid culture blog readers, here’s a recap of the presentations done in the morning huddles.
We do so many that we lose track of them at times. Below are links to blogs from the beginning of June.
Enjoy reminiscing. :)




Posted in: Actively learning | Leave a comment
Permalink: http://www.furthered.com/2012/06/19/morning-presentations-recaps/

Scavenger Hunt

Something you use everyday…
Something round…
Something straight…
Something from the kitchen…
Something flexible/stretchy…
Something created in the 1800s…

This morning, 5 teams had one minute to gather these items in Symphonie‘s Scavenger Hunt. After all these items were gathered, they had two minutes to create a device that will end world hunger and then present to others what each other came up with.
Afterwards, they were treated to her Raspberry Chocolate Banana Bread muffin. YUMMY!

Symphonie: It was nice to see the team so hyped about this activity and come together to make this work. I loved how everyone was taking it so seriously and determined to get the job done. This makes me reflect on how we work here at Lawline.com, with determination yet having fun doing it cause we love to be here!

I incorporated all of the 5 Core Values we have into a Scavenger Hunt:
The Scavenger Hunt is an Actively Learning Tool, which brings us together to Help Each Other Seek Creative Solutions, while Exuding Optimism for your team to win. Driven to be better comes into play for the next scavenger hunt we participate in the near future.

Posted in: Actively learning, Driven to be better, Exuding Optimism, Seeking creative solutions, Taking time to help others | Leave a comment
Permalink: http://www.furthered.com/2012/06/12/scavenger-hunt/

Next Stop: Leaving High School

On Friday, April 27th , Lawline.com had another opportunity to team up with Big Brother Big Sisters and participate in the Youth Development Program again! Besides myself, we had a new team of mentors come and speak with high school seniors who were majoring in Marketing.
Here’s what some of the mentors had to say:

Trisha: It is so different from when I went to high school and I loved seeing how it has changed. I learned that the kids are really mature for their age and know a lot more then what I did at that age.  I think I taught them what really happens in college and that they should prepare out what they want to do and be okay with change because it will happen. I really had a great time and wish I could have spent more time there and really got to learn more about the kids and the school.

Ryan: The best part of the program was getting the chance to meet every student as opposed to just a few of them. It really gave me an opportunity to see just how unique in their interests and yet how similar in their fears each of them were. I felt that many of them were fairly focused and set on what they wanted to do. I expected the students to be attentive, but not entirely enthusiastic about having strangers coming in and talking about their jobs. Instead they were happy to talk about everything, and were open about what was going on in their lives and receptive to any advice I could give, no matter how useful/useless. I’m impressed at how much more focused and driven the students are than I was at that age.

Corey: My favorite was just being able to be real with the students who are basically where I was 5 years ago. The hardest part was engaging with the students who were shy. I tried teaching them that it’s ok to explore your options. I think the enjoyment of it all exceeded my expectations.

Andrew: The best part of the program was how eager the students were to listen and absorb everything that I shared with them. it appeared they wanted to be there learning as much as I wanted to be there teaching. I was really impressed how mature the students were. I was fortunate that I did not have to work while in high school and could just concentrate on my studies. However, I do think entering the workforce while at school does have advantages. I stressed that It is important to get involved in activities and network ones self to meet as many people as you could. Networking is the most important skill in the work force today. It was an experience in which I felt great after I left because I felt that I positively impacted others which is something that I love to do.

Steph: There was this girl was dying to ask me about public relations and I was glad to be able to give her some advice on course work in college and internships. The hardest part was getting those who didn’t want to talk, to talk.  I attempted varying the topics (school, friends, parties etc). I hope I taught them that change is okay! Especially changing your major, even schools.  That it’s important to figure out what you don’t like as much as what you do like.

Posted in: Actively learning, Charity, Driven to be better, Exuding Optimism, Taking time to help others | Leave a comment
Permalink: http://www.furthered.com/2012/05/10/next-stop-leaving-high-school/

March Spotlight: Andrew – ACTIVELY LEARNING

Andrew has been going out of his way to update the learn blog with info about the Treyvon Martin case and other legal infoblogs. (Check out them out at http://learn.lawline.com/learning-blog/!) Through this he, along with the help of others, has been able to increase the company’s social media grade from a 65 to 90 (out of 100) according to Hubspot’s “marketing grader.” He has added social media features to the site, along with receiving a great deal of comments and shares on his articles. Always learning!

Posted in: Actively learning | Leave a comment
Permalink: http://www.furthered.com/2012/05/02/march-spotlight-andrew-actively-learning/

The Amazing Chris!

On Monday, Chris showed how he was actively learning by performing Trapeze and facing his fear of heights! Our Customer Service Guru also learned how to use Final Cut to edit his own video.

Ladies and Gentlemen, children of all ages, click below to watch the High-Flying, Death-Defying, Spectacular, Daring Chris!!!!!!
Chris Trapeze Video

Posted in: Actively learning | Leave a comment
Permalink: http://www.furthered.com/2012/05/02/4408/

Pay Attention

In yesterday’s morning presentation, Sal showed a short video of sleight-of-hand artist Apollo Robbins manipulating someone’s focus in order to steal several items from them.

Sal: This video demonstrates how humans are keen on focusing their energy on one particular event. We often find ourselves multitasking while answering phones, talking to others, or even walking down the street looking at our smartphones. By nature, we are very good at focusing our attention on one thing and excelling in a particular goal. I feel that by acknowledging the fact that we cannot put all of our energy into all of our actions while multitasking we can enhance our productivity. Instead of loading our plate and trying to tackle everything at once, we can slow down to complete goals and solve problems one by one.

Posted in: Actively learning, Driven to be better, Seeking creative solutions | Leave a comment
Permalink: http://www.furthered.com/2012/04/24/pay-attention/

Do You Bachata?

Last week, Chris taught us how to dance Bachata. Bachata is music that originated in Dominican Republic. Recently, the music has become extreme popular. This was not always the case beause early on, Bachata was regarded as being solely for the lower class in Dominican Republic. These attitudes have since changed. The best thing about Bachata is that it is easy learn. A simple 1, 2, 3 Step and you got it down.

The brave volunteers, Joe, Sigalle, Ryan and Stephanie bachata’d to the grove of this video:

Posted in: Actively learning | 1 Comment
Permalink: http://www.furthered.com/2012/04/23/do-you-bachata/

One Question…

There was a lot of reflection on life during yesterday’s morning huddle.

Janet: The video below was a project based on the idea from fiftypeopleonequestion.com in which it embraces the different cultures, different views, different experiences and thoughts of fifty people in one place in one day in one city. The reason I chose this video is not to focus on things that we may or may not regret but to bring to the forefront the idea that if we were to take a little time out of our lives, be it daily, annually or in blocks of years, it is in my true opinion something truly necessary to each of us. Necessary not just on a professional basis but more importantly on a personal basis.

Taking the time to look back on your achievements and really think about your position in the present, through being true to yourself, you will hopefully lead a life with as little regrets as possible, if any. Lawline.com’s 5 core values are something that we embrace every single day in work but I also believe that they work deeper to a personal level.

Posted in: Actively learning, Driven to be better, Exuding Optimism | Leave a comment
Permalink: http://www.furthered.com/2012/04/13/one-question/

Dreams Come True

In 2010, Melissa and her classmate filmed interviews with the people involved with the Carver Center. This was her senior project and a great one at that.

Melissa: The Carver Center in South Norwalk CT offers free after school enrichment programs and extra curricular activities for free to any students from 5-12 grade.  In an area where the drop out rate is extremely high, 100% of graduates from the Carver Center go on to some form of higher education.  Pretty amazing!

Posted in: Actively learning, Driven to be better, Exuding Optimism | Leave a comment
Permalink: http://www.furthered.com/2012/04/05/dreams-come-true/

Waltz Clog

We shuffle-step yesterday morning to the rhythm our two feet. This being because Joe showed us some fancy dance moves. With our newly mastered skill, a Lawline Tap Dance Ensemble could be in the works (maybe).

Joe
: One of my greatest passions for a decade of my life was tap dance. I took lessons for over ten years and I taught it for over six. In the spirit of always actively learning, I taught Lawline a simple tap step over the course of five minutes. Great way to entertain at parties.

Please be advised that Joe is not pictured above but in this previous blog with Jazz Hands.

Posted in: Actively learning | Leave a comment
Permalink: http://www.furthered.com/2012/04/03/waltz-clog/

Six Weeks to Becoming a Successful Entrepreneur – SPU Online Course

SPU-Badge

Law school courses teach you the fundamentals of WHAT you need to practice law, but they do not teach you how to run your own  practice.  When starting your own firm you need to know  HOW to be your own boss, keep the right mindset,  and understand the real world challenges you will face. I decided to present  a six week course on this topic at Solo Practice University because they are the leaders in this field.

Entrepreneurs are a special breed.  To be a successful solo practitioner, you need  to arm yourself with more than an office and an idea. This is a topic I am very passionate about and I am looking forward to sharing my experience as well as learning from others throughout the course.  As I always say teaching is the best form of learning!

Posted in: Actively learning, Taking time to help others | 1 Comment
Permalink: http://www.furthered.com/2012/04/02/six-weeks-to-becoming-a-successful-entrepreneur-spu-online-course/

Charades!

Outside the door of the idea room, two things could be heard: a minute long silence and then an outburst of phrases. This morning, we played Lawline.com-themed Charades.

After being split into two groups, a member from each group picked from a bag one of many written pieces of paper which Trisha wrote. After reading it, it was Action, Set, Go with all the best silent acting that would rival Charlie Chaplin.

Gamal’s impression of Jeff R.‘ was spot on with his thinking stance. For Team 1 to guess Sales Team, all Stephanie did was smile and laugh which in turn does show exuding optimism. Chris wasn’t too clear at first with his Taking Time to Help Others as he was trying to play a scene from Cliffhanger. However, his second scene was easier to figure.

All in all, both team got every gesture except one so Team 1 was the victor.  Congrats to Team 1!

Posted in: Actively learning, Seeking creative solutions | Leave a comment
Permalink: http://www.furthered.com/2012/03/29/charades/

Bangladesh’s Independence

Micah presented this morning on Bangladesh, where his wife was born, and which celebrates its Independence Day today, March 26th.

Micah: Bangladeshis are in every sense a driven people. Along with the people of India, they fought for 32 years for independence from Britain, which they achieved in 1947. Their own independence didn’t come until 1971, from what was then Pakistan, after a brutal 9-month war. Throughout it all, they never lost their push for self-determination.

Among them, one name in particular embodies their spirit: Rabindranath Tagore, a poet, sculptor, essayist, humanist, and musical composer, as well as the first non-European to win the Nobel Prize in Literature in 1913, and a tireless voice for Bangladesh and the Bengali community in India. Tagore died in 1941 without ever witnessing a free India, let alone Bangladesh. In spite of this, he never stopped believing in human potential, nor did he stop pushing the limits of what he could be.

Speaking to the importance of courage, drive, and total responsibility, Tagore tells us “Everything comes to us that belongs to us . . . if we create the capacity to receive it.”

I would also encourage the video below, for a chilling performance of one of his compositions, which in Bengali speaks of controlling one’s destiny:

A beautiful people, and an extraordinary man…

Posted in: Actively learning | Leave a comment
Permalink: http://www.furthered.com/2012/03/26/bangladeshs-independence/

♚Chess Rematch: Round 3♔

(I) Gamal starts fast and confident!

(II) Our chess warriors get pensive.

(III) Dave plotting to check Gamal's king.

Gamal came so close but he could not corner Dave’s king. I have faith Gamal will have his day.

Until next time….♛

Posted in: Actively learning | Leave a comment
Permalink: http://www.furthered.com/2012/03/21/%e2%99%9achess-rematch-round-3%e2%99%94/

Those Smart Dingbats

Two heads are better than one so many together would solve quicker, right? Last Friday, I put that theory to the test with some brain teasers called Dingbats.

Dingbat puzzles, not to be confused with a type of font, are word puzzles that represent a phrase or saying.  These puzzle promote lateral thinking. After being divided into two, Team Blue and Team Green took turns picking a slip out of a bag and had 45 seconds to solve the puzzle. Some were very easy and others had both groups scratching their heads. Eventually the game became a tie so a sudden death match round took place. Team Blue scored the win with Joe’s math expertise.

See if you’re able to solve these:

  • GNIKOOL
  • 10001000
  • SYMPHON
  • our death match question: GR304.8mmAVE
Posted in: Actively learning, Seeking creative solutions | Leave a comment
Permalink: http://www.furthered.com/2012/03/19/those-smart-dingbats/

New Kid On The Block

Last week, we had the honor of Sigalle joining the Lawline.com team! Yesterday, for her 1st morning meeting, she asked that everyone share their first memorable experiences from their early days at Lawline.com.

Sigalle
Starting a new job always comes with a sense of excitement, opportunity and, of course, apprehensions.  Thus, as I approached my first day at Lawline, I was very concerned with making a good impression, efficiently learning my responsibilities, and becoming an asset to a Company I felt so honored to be a part of.  Before delving into my responsibilities as a program attorney, I was assigned to the Customer Service department in order to better understand what the company was about, the services we offer, the various systems we use and the accreditation requirements for each state.

After only a few moments of being in a room with Tricia, Chris, and Andrew, my worries vanished almost immediately.  This is why:  They encompassed every core value in everything they did – and in doing so – they not only made me feel welcome, but they provided me with the confidence and tools needed to succeed almost immediately.

For example, each and every one of them exuded an optimism that I would quickly pick up all that I needed to know to excel.  In addition, they took the time to help me and answered every question I had with patience and with a smile.  Further, they were always seeking creative solutions to my need for access to documents and sites as I was not officially set up in customer service.  Lastly, I was inspired by how the three of them actively learned from each other and were always striving to find a better way.

These are what others shared of their beginnings here:

  • Micah - During my first week, Dave and I were struggling with our first project. At one point, I started engaging in quitter talk, at which point Dave said, “So you’re saying we should we just give up? What if this were your company?” That was the moment my perspective shifted – when I first realized the degree to which I was invested in the company, when Lawline’s goals were my goals, and when I had to take responsibility for everything I was part of.
  • Casey - During my first week, I closed five sales. I remember thinking “yeah, I can definitely do this.”
  • ChrisI remember getting donuts with Frank (VP) and meeting Dave (CEO) for the first time.
  • Mike BCo-workers barged into my call to help guide me through closing a deal.
  • AlexFrank having lunch with me. Discovering that Ken & Joe both were involved in theater.
  • Rob - I was making CPE questions my first couple of days. Jeff R kept saying that CPE was going to be huge.

It was such a delight sharing these moments with each other.
Welcome Sigalle and we all here look forward to many great memories!

FYI- Sigalle and I were singing NKOTB so enjoy this throwback video:
The Right Stuff

Posted in: Actively learning, Driven to be better, Exuding Optimism, Taking time to help others | Leave a comment
Permalink: http://www.furthered.com/2012/03/16/new-kid-on-the-block/

Just A Typical Thursday Afternoon

Next pie goes to the winner!

Is it Thursday afternoon? Check.
Is the pizza here? Absolutely!

Here at Lawline.com, that means Pizza Thursday.
We all gather to have lunch and just enjoy each other’s company.

Today, it got a little competitive with a good chess match between our CEO Dave and Gamal. It was a very close game but unfortunately Gamal lost some key pieces to help him check. Congrats Dave on this victory!

Posted in: Actively learning | 1 Comment
Permalink: http://www.furthered.com/2012/03/15/just-a-typical-thursday-afternoon/

February Spotlight: Trisha – ACTIVELY LEARNING

Over the past month, Trisha has taken on a great amount of new responsibility in the Production Department. She has completely changed the way we moderate our live webcast courses. She brought to it the ability to resolve customer problems, provide insight to the content of the courses, engage customers, and provide a unique environment for our learning center. Further, she has began producing materials for courses, assuring the courses are completed on the admin, put together course playlists, and actively challenged the department to continue pushing further.

At the same time, she has excelled in providing customer support and maximizing the experience of each individual person. Trisha’s ability to learn has created a unique and one-of-a-kind perspective and branch between knowing the customer first-hand, and insight into the production and quality of the courses themselves.

Posted in: Actively learning | Leave a comment
Permalink: http://www.furthered.com/2012/03/14/february-spotlight-trisha-actively-learning/

Pick Your Song

Yesterday morning, we got in tune with ourselves to pick our song.

Nancy: From ancient Mayan circle chants (that may or may not be true) to the modern industrial sounds of Skrillex and dubstep, music plays an integral part of any culture or society. I always keep a little saying in the back of my head, “Looking at someone’s music player is like looking into a little piece of their soul,” and true to that, I did have one friend who was very shy and refused to let me see her iPod when I asked her if I could take a look. So for my morning presentation, I decided to have us all play a little game called “Pick Your Song.” It involves a bit of critical thinking and creativity, but also helps you understand the people on your team (or in your company) a little better.

The game itself is simple enough. You have a bunch of statements or questions (“Name your favorite ice cream flavor” or “What’s the weather like today?”) and you hand them out randomly to the people in your group. They all get a few minutes to think of a song that responds to the statement or question. For example: “What’s your favorite mode of transportation?” “Yellow Submarine, by The Beatles.” And then we go around in a circle and share our questions and answers. It’s a nice way of seeing what other people’s music tastes are and also the explanations that they give to song if the title doesn’t exactly answer the statement or question. One colleague received the question, “Who is your best friend?” and she responded with “Don’t Stop Believing, by Journey” because the song reminds her of her best friends and they always sing and enjoy that song together. The best part was that this game really displayed one of our core values, which is seeking creative solutions. We constantly have to find creative solutions for our questions, and in this case, we had to use song titles in order to get there.

So great exercise to get our brains moving and hopefully thinking of that song gave everyone a pleasant little thrill to start off the day!

Excerpts from the game:

  • Favorite Time of Day  -  AM to PM (Christine Milan)
  • Best Advice You Can Give  -  Lose Yourself (Eminem)
  • My Motto  - Why Should I Worry(from Oliver & Company)
  • Thought of the Day – What A Wonderful World (Louis Armstrong)
Posted in: Actively learning, Seeking creative solutions | Leave a comment
Permalink: http://www.furthered.com/2012/03/13/pick-your-song/

Do you know Ben, Dan, Pat, or Sam?

A wildflower clock

Early Monday morning, I decided to have the team activate their thinking caps.

We played a game called Ben, Dan, Pat & Sam. The object of the game is to guess the word after receiving part of a sentence or a clue. The word had to begin with Ben, Dan, Pat, or Sam. After splitting into two teams, we flipped a coin to see which would go. Team 1 won by calling heads.

A Flat-bottom Chinese Boat

The levels ranged from easy to hard with a final round. Being Lawline.com, the teams started with Medium but stuck with Hard all the way through. (We do love challenges here!) Each team had thirty seconds to solve the clue or risk having the other team steal. It was neck to neck but in the end, it was Team 2 who came through during the final round with a 10 point lead!

Here are some of the clues and their answers:

  • Petroleum Ether  (BENzene)
  • Knee Cap           (PATella)
  • A wooden sofa    (BENch)


Posted in: Actively learning, Seeking creative solutions | Leave a comment
Permalink: http://www.furthered.com/2012/03/07/do-you-know-ben-dan-pat-or-sam/

Fabulous Flags

This morning Trisha asked the team to design a flag that represents themselves.

Trisha: “I created flags for each member of the team and they had to fill in the space with drawings and words that would tell people what makes them who they are.  I gave everyone about 10 minutes to design their flag.  After about 10 minutes we went around and everyone explained what their flag meant.

This exercise is used to get to know another person better.  Also it can be used as a good icebreaker because you can start off a conversation about what their flag is all about.”

Joe's Flag

Sal's Flag

Posted in: Actively learning | Leave a comment
Permalink: http://www.furthered.com/2012/03/01/fabulous-flags/

Back to Basics, 50 States Style

In an attempt to channel our elementary school education, I had Lawline split into small groups with some brave individuals standing alone.  Each group and individual received a pen and paper and was instructed to write down, as fast as they could, all 50 states.

My reasoning behind this was 2 fold;

  1. Don’t be afraid to go back to basics, i.e. channeling songs you learned in grade school or little tricks teachers showed you.
  2. 2, 3, 4 etc heads are better than 1.  Emphasizing the importance of team work.

Something as simple as naming all of our countries’ states can seem to be difficult and this activity reminded us how its okay to keep it simple and start from the beginning.

Posted in: Actively learning, Taking time to help others | Leave a comment
Permalink: http://www.furthered.com/2012/02/23/back-to-basics-50-states-style/

January Spotlight: Micah – ACTIVELY LEARNING

Micah has led the charge with our new PTZ camera – a camera that features remote directional and zoom control. In combination with Wirecast, the setup would allow a moderator to be located anywhere in the world while filming programs in our studio, and it would allow the moderator to have unique control over the camera’s functioning through the remote.

However, along the way, a few problems came abound…

First, the company sent him the wrong camera, then the right camera they sent didn’t work. Next the cable they sent with it was wrong. After this, he got the control pad and it took two hours of calls with their customer support staff to get it to work. Afterwards, the audio was not working and he needed to get a new device.

Further, the mount was not in and he had to find a new one.  Once this happened, Micah needed to find a solution to get it to work remotely, and he came up with an original mix between Skype and Logmein as well as a screen capture solution to back it up…

Bottom line any mortal would have been stopped in his tracks, but each obstacle just pushed him further to make it happen. He continues to learn and this in combination with his drive leads him to consistently innovate.

Posted in: Actively learning | Leave a comment
Permalink: http://www.furthered.com/2012/02/22/january-spotlight-micah-actively-learning/

Guiding the Future

On Friday, February 10th, a selected few of us were given the opportunity to visit a high school that specialized in  Law. This was part of the Youth Development Program with the Big Brother Big Sister organization. Everyone who went said it was very rewarding to give advice and speak to these kids about life after high school.

Ann: “All of them wanted to be heard. What I do hope that these kids will be more confident of the future and not be afraid to ask questions. To see them hungry for answers and that fact I could answer them was great.”

Casey: “The best part of the program definitely hearing the kids thank us for coming in. Also, when we would reflect on the end as a class what they had learned. What also really upset me was the fact that there was no health education classes at the school.

Chris: “I would say taking the kids away from their element was the best. Many times kids are talked at and not to. Most of the kids were young and still getting used to the High School routine”

Frank: “It is great to hear from them and offer assistance that you can. Hardest part of the program is the reality of the resources some children have.  Some have a lot of support at home.  Some have none. I think the experience had more of an impact on the student’s and myself than I could have imagined.”

Jeff F(I): “I spread the word about Linkedin to every group I spoke to, as that is how I was introduced to Lawline and not a single student had heard of it. I thought the best part of the program was seeing how much the teachers appreciated us being there and getting to hear their students talk about future plans and goals. ”

Joe: “A lot of them are motivated for different reasons than I was, like being the first to complete college, seeing others in their family succeeding for the first time and wanting to emulate that. I feel like the one thing that got through to the every group was that interviews were conversations, it was a two way street. You are interviewing them as much as they are interviewing you. I think that empowers people as they walk into interviews, gives them a vote of confidence.”

Melissa: “I think the best part was being able to really think about the things I wish someone told me when I was beginning to think about college and the direction I wanted my life to go in.  Simple things like managing your time, finding a mentor or meeting one on one with an admissions person to talk about scholarship possibilities were things I either found out after the fact, or had to find out by going through the process with no guidance. The hardest part for me was to hear the kids didn’t have access to sports.”

Mike F: “I think the best part of the program was just getting some 1 on 1 time with students and understanding what it is like to be a kid in public school in the city in today’s age. Hopefully I gave some of the kids good advice that they will actually follow.”

Sal: “The best part of the program was going group to group and teaching them the proper handshake. I would introduce myself to each student, and then have them re-do the introduction with a different scenario: I told them that it’s 10 years down the road and I am the person deciding whether or not they get their dream job. I asked them to look me in the eyes and shake my hands with the confidence of a “there is no way I’m leaving this interview without this job” mentality. They laughed amongst themselves, but when it came down to it the introductions significantly improved.”

Posted in: Actively learning, Charity, Driven to be better, Exuding Optimism, Taking time to help others | 1 Comment
Permalink: http://www.furthered.com/2012/02/17/guiding-the-future/

Building Ambition from the Ground Up

I wanted to throw in my own two cents about last Friday’s Youth Development Program with Big Brothers Big Sisters, which saw volunteers from Lawline.com visit a local high school to discuss the work that we do, the value of committing oneself to learning, and how to go about developing oneself professionally.

I approached the event with some hesitation, not doubting that the kids would find useful the information I had to share, but anticipating challenges inherent in the fact that I’d be addressing them from what would often be a very different economic bracket. It seemed likely that the children would assume that my experiences weren’t relevant to them, or would push back against what might seem a condescending effort to “bestow knowledge from on high.” While that was somewhat apparent in a number of interactions, I was impressed by how many kids were genuinely interested in the work I did, asking questions such as “What do you like most about your job?” and, “What do you find most difficult?”

The best part of the program for me was the degree to which nearly every student had either something in their lives about which they were passionate or a goal to work toward. I at times had to coax it out of them, asking such questions as. “You don’t know what you’re going to be? Okay, well, do you have any hobbies? Could you see those hobbies growing into something career-oriented?” In the end, however, there was always something there: “I want to be a molecular biologist. I want to be musician. I want to be a fashion coach.”

I made a point to ask questions as often as possible. Rather than functioning as a talking head, bombarding them with info, I asked them what they liked about school, what they didn’t like, what they wished they could change, what subjects they most enjoyed learning. The moment a given kid started to lose focus, I’d hit him or her up with a question. In the long run, this may have prevented me from dispensing as much info as I might have otherwise, but for me it was a worthwhile sacrifice, as everyone was listening as a result, and grabbing whatever info they could.

As expected, the most pronounced lesson I learned from the kids was how important it is to keep pushing forward in spite of personal difficulty, which in their case was often enormous.

I was also reminded of how fortunate I am to doing precisely what I love. For many of these students, the obstacles between themselves and their dream occupations seemed insurmountable, much as mine once did. That I can now work in video production, after pursuing a major that I was repeatedly told would take years and years to be lucrative, is quite a moving detail. I feel certain these students can realize the same!

Posted in: Actively learning, Charity, Driven to be better, Exuding Optimism, Taking time to help others | Leave a comment
Permalink: http://www.furthered.com/2012/02/16/building-ambition-from-the-ground-up/

Reading Someone Loud and Clear

There are times when we misunderstand what someone is feeling. This morning, I had everyone do an exercise to help pick up on verbal and nonverbal cues, as well as to adapt to others’ feelings.

I split everyone into two groups and had each group pick different “actors” for each turn. The actor/actress picked from a bag an adjective to act out while the situation was meeting up for lunch. At the end of the 45 second skit, their group had to guess what their adjective was. We had Happy vs Macho, Cultured vs Busy, Nasty vs Content, and Suspicious vs Charming. People had different perspective on Cultured. One thing that became very evident was Happy, Content and Charming stayed positive and tried to calm Macho, Nasty, and Suspicious. They didn’t let the negativity phase them and keeping a cool head in difficult situations is important!

Afterwards, we discussed how the actors portrayed their emotions and how they could have displayed that feeling better. The reflection was to help everyone identify effective cues and to better understand how they displayed their own cues.

Posted in: Actively learning | Leave a comment
Permalink: http://www.furthered.com/2012/02/09/reading-someone-loud-and-clear/

Lawline.com Pictionary

Lead Program Attorney Kyle R. led yesterday’s morning meeting with a game of Lawline.com Pictionary! This activity was a chance to let everyone at Lawline to show off their artistic talent or lack thereof. It also gave everyone a chance to see how they view Lawline. It is easy to think of a object or an activity but drawing it is a completely different story. However, Jeff F. on Team 1 shined with his interpretation of one of Lawline.com’s core values – “Taking Time to Help Others”. Jeff drew a person hanging on a cliff with another person helping them up. Of course everyone was able to spot one of our core values when they saw it. For Lifetime Learning, he drew a cradle that pointed to a grave surrounded by books.

On Team 2, most of the team members took turns drawing things from Program Attorney(that resembled Kyle strangely) to Actively Learning(eyes popping out to a book) to Champs(our fav deli).
Frank’s interesting version of Red Bull wasn’t caught on immediately but he redeemed himself with his drawing of Live Events.

Overall Team 2 won by two points but everyone really showed how well they knew Lawline.com.

Posted in: Actively learning, Seeking creative solutions | Leave a comment
Permalink: http://www.furthered.com/2012/02/09/lawline-com-pictionary/

The Success Principles – Melissa from Production

Every new employee is given “The Success Principles” by Jack Canfield. This book talks about the mental part of life and how the decisions we make are ultimately up to us. No one else can decide what we do, how we feel, or how we do things. Here is Melissa’s feedback on the book.

Before reading “The Success Principles”, by Jack Canfield, I considered myself a pretty positive person. I try to be fully supportive to those around me, and give encouragement and advice whenever possible. When I began reading this book, however, I realized something; I never payed any attention to my inner voice. Externally, I was offering positive thoughts and reassurance to others, while denying myself the very same thing.

In his book, Canfield talks about aggressively changing any negative thoughts and replacing them with positive ones by affirming these new thoughts aloud. He says that by doing this you can actually change your moods and re-energize your own personal goals. By re-affirming these positive thoughts and visualizing yourself completing set goals, Canfield believes that you can actually draw successes to them- with a lot of hard work, of course.

Although I’m not sure if I buy into the idea of getting something you want by willing it to happen, but making daily affirmations like, “today is going to be a great day, I’m going to get a lot accomplished today”, really had made a huge difference. I find myself coming into work almost excited to make my statement come true. When you complete your goal, especially after you’ve said it aloud, you feel an extra sense of accomplishment and pride. When I don’t recite a morning affirmation and a lot gets completed I feel good about the work I did, but it doesn’t compare to being able to say to myself, “I completed a goal today”.

You’re thoughts to yourself make a huge difference in your moods. Even though it seems strange at first, the more you reaffirm new positive thoughts, the less you have to consciously think about them. They start to become your new, supportive and positive inner voice.

Posted in: Actively learning, Exuding Optimism | Leave a comment
Permalink: http://www.furthered.com/2012/02/08/the-success-principles-melissa-from-production/

The Success Principles – Andrew from Customer Service

Every new employee is given “The Success Principles” by Jack Canfield. This book talks about the mental part of life and how the decisions we make are ultimately up to us. No one else can decide what we do, how we feel, or how we do things. Here is Andrew’s feedback on the book.

There are many times that we are faced with conflicts that occur in our private and work lives. Many people, including myself, have made the wrong decision about who we discuss the conflict with. Quite often, we complain to people who can not help us with the complaint. For example, people go to work and complain about their girlfriend to their co-workers.

When they come home from work they complain about their troubles at work to their girl friend. There is a simple reason why many of us approach conflicts in this manner. The reason is because it is easier and less risky. It takes courage and fortitude to talk to your girlfriend/boyfriend and tell them that you are not happy with the way things are working out. There’s an even larger risk when you’re asking for a behavioral change. For example, it takes valor and courage to be assertive to your boss and ask for better hours.

At the end of the day, your boss and you are the only people who can affect the outcome. Your girlfriend can be a great listener but she has no power to affect the situation.

Successful people learn to replace complaining with requests and take action to propel themselves closer to their goal. Successful people when they find themselves in situations that they do not like they either work to make it more to their liking or they leave. It is all about have the right attitude for the situation.

Taking this concept one notion further, author Jack Canfield of the book “The Success Principles” tells a quick story about Ty Cobb. Reporters asked Cobb when he was 70 “What do you think you’d hit if you were playing these days?” He replied, “ About .290 maybe .300” The reporter replied,” that’s because of the travel, the night games, the artificial turf, and all the new pitches like the slider, right?” Cobb replied “No, its because I am 70,” Now that is a fine example of self-belief.

This book is a great collection of many short stories that affirm success through a plan. I could have discussed many stories and many tenets but I felt the two that I discussed previously are the most relevant to my life. Although they may seem basic on the surface, proper attitude and self-belief are two principles that I am striving to infuse into my life to help me achieve my own success story.

Posted in: Actively learning, Driven to be better, Exuding Optimism | Leave a comment
Permalink: http://www.furthered.com/2012/02/08/the-success-principles-andrew-from-customer-service/

Are you citizen enough?

american-flag

This Tuesday morning, Jeff hosted a game that was an equivalent to a surprise pop-quiz.
Topic: U.S.A

Jeff F: “A few weeks ago I noticed a woman intently studying colored note cards while riding the subway to work. I subsequently saw her a few more times over the following days, every time with note cards in hand. When she sat next to me one day, I looked at what she was studying and saw they were practice questions for taking the United States Citizenship exam. When I saw a couple of the questions such as “Who is the Chief Justice of the Supreme court?” and “Who is the current Speaker of the House?”, I felt fairly certain that most Americans could not answer either of these questions, let alone additional questions from the test.

I devised a game show-style activity to demonstrate both our society’s lack of general knowledge regarding current affairs and hopefully to educate some people on our government. People work very hard to become citizens of our country and I think it’s important to occasionally take time to reflect on how good we have it here, even with all our flaws as a nation. ”

See if you can answer these questions:
How many representatives are there in Congress?
How many times may a Congressman be re-elected?

Posted in: Actively learning | 1 Comment
Permalink: http://www.furthered.com/2012/01/31/are-you-citizen-enough/

Lawline Team Culture Series – Post 3 of 20

Lawline.com Core Values

What makes Lawline’s Core Values unique?

Our Core Values were created over time and took many different versions to finally come up with the list of five. It began when we started developing our hiring and application process. We tried to brainstorm the qualities our top employees embodied which would then be used to recruit the same type of “A Players”.

David came back with an idea of using the acronym “LAIDS”, which stood for: Likeable, Articulate, Intelligent, Driven, and Sociable. Each of our top employees scored a 5 out of 5 on the LAIDS scale. This helped our recruiting process because after each interview, the interviewee would have to score the candidate on LAIDS.

After improving the hiring process with this scoring technique, we sat down and started brainstorming our Core Values from LAIDS. The goal of having our Core Values has been to hire candidates who we feel embody these values on a daily basis, even if they do not realize it. We finalized the following:

- Actively Learning
- Seeking Creative Solutions
- Taking Time to Help Others
- Exuding Optimism
- Driven to Find a Better Way

To make this official, new hires are given a Core Values Card with their name on it which they are to hold onto daily. We also have our Core Values hung up in our offices (in the Idea Room which is where the snacks and coffee are located) for everyone to see. Every month a Core Values Newsletter is printed up, highlighting employees who have gone above and beyond the Core Values.

Posted in: Actively learning, Driven to be better, Exuding Optimism, Seeking creative solutions, Taking time to help others | Leave a comment
Permalink: http://www.furthered.com/2012/01/27/lawline-team-culture-series-post-3-of-20/

Lawline Team Culture Series – Post 1 of 20

On January 24th, 2012, President and CEO of Lawline.com, David Schnurman, presented “10 Keys to Creating an Amazing Team Culture” in New York City. The event turned out to be a great success with everyone in attendance participating and collaborating on ideas used by Lawline.com. Over the next 20 days I will be highlighting main points from the lecture and how it is used by Lawline.com.

The Jolt

Every morning Lawline.com holds a company “Huddle” to start the day at 8:30am. A different employee is assigned to present each morning for 5 minutes to get the day started before breaking out into departmental meetings. It is common for an employee to perform a Jolt to start the day and get their creative juices flowing.

A Jolt is a brief exercise moderated by the presenter prior to going into their presentation. Before presenting the “10 Keys to Creating an Amazing Team Culture”, David started by having everyone in attendance stand and face the person next to them. The Jolt he had everyone perform was “The 3 Handshakes.” The first step of the Jolt was to shake the person’s hand next to you as if you were the shyest person in the world. Next, you shook their hand as if you were the most arrogant person in the world. And finally, you shook the person’s hand next to you as if it were your best friend who you had not seen in ten years.

This allowed everyone to get acquainted in a much different way, got everyone laughing, and set the tone for the evening’s presentation.

Next time your giving a presentation, try a Jolt! To learn more about Jolts check out the book “Jolts! Activities to Wake Up and Engage Your Participants” by Sivasailam “Thiagi” Thiagarajan and Tracy Tagliati.

Posted in: Actively learning, Seeking creative solutions | Leave a comment
Permalink: http://www.furthered.com/2012/01/25/lawline-team-culture-series-post-1-of-20/

Which Switch Switches On Which??

Lightbulb Riddle

Sal got our noggins quite alert on this fine Monday morning.

Sal: “I think a great way to start the morning off is by doing an interesting brain teaser that gets our minds working. I always enjoyed riddles and brain teasers, so I presented everyone at Lawline with one of my favorites:
You are down at the bottom of a set of stairs, with three light switches by you. There are three light bulbs at the top of the stairs. You want to figure out which switch controls which light bulb. You cannot see any light at the top of the stairs from where you are standing, and you can only go up once to check the lights. You can also switch the lights on and off as many times as you want. What do you do to find out which switch controls which light bulb?

Answer: Turn on 2 light bulbs and leave them on for several minutes. Turn one off, and go upstairs and check the light bulbs. The light that is on corresponds to the switch you left on. There should be two remaining lights that are both off. The light bulb that is hotter corresponds to the switch you turned on then off. The remaining light bulb should be cool, and it corresponds to the switch that you did not turn on.

I feel that this riddle touched on our values of actively learning, seeking creative solutions, driven to find a better way, exuding optimism (riddles can be very frustrating at times), and taking time to help others. Everyone seemed very engaged trying to formulate the solution. “

Posted in: Actively learning, Driven to be better, Seeking creative solutions | 1 Comment
Permalink: http://www.furthered.com/2012/01/16/which-switch-switches-on-which/

Who Done It!?

Who Done It

Michele: “Last Thursday morning, we learned whether or not Lawline team members can share interesting/silly facts about themselves at a moment’s notice) (definitely), and how well we all know each other (not so much). We each took two minutes to write our silly tidbit on an index card and then mixed up the cards and our fellow team members read the cards and attempted to guess to whom they belonged.

Trisha was able to figure out that it was Ann who liked to take late night walks across the Brooklyn Bridge, and Michael K knew right away that the only person who could have had a pet log growing up at to be Micah. Somehow every time the most unusual stories came up, we all automatically said it was Rob but no one guess his actually fact that he rode a roller coaster before he was even born. We also learned that Gamal is very well traveled, that Jeff F’s dad switched him to left handed from right handed on a bet, and that Jeff R stands on his head every morning.

Most importantly, we all had fun- which was a great way to start a very rainy, windy morning.”

Posted in: Actively learning | 1 Comment
Permalink: http://www.furthered.com/2012/01/16/who-done-it/

はじめまして

‘Hello, I am pleased to make your acquaintance’

Yesterday morning, I had everyone learn to introduce themselves in Japanese.
When the video first played, some were a little hesitate because of the hiragana (Japanese writing) that was displayed.
Soon after, everyone were in greeting themselves and had fun.

There were two reasons I picked to teach a Japanese greeting for the presentation. One because it had to do with one of our core values, Actively Learning!
The other because I wanted to share how my first day in Japanese class in college was. When class started, my sensei(先生) immediately started writing hiragana. Even though I was first intimidate by the language and even contemplated dropping the class, I soon became very comfortable and got an A in the class!

Remember to be polite when introducing yourself in Japanese. Also, don’t be scared to learn something new!!

Posted in: Actively learning | Leave a comment
Permalink: http://www.furthered.com/2011/12/30/hajimemashite/

Show and Learn

Last Friday, I had everyone either teach or learn a talent.

I split everyone into four groups and go to different rooms. The goal was to have each group find out who would be a leader to teach the rest a talent they had. It was quite interesting see how well everyone learned.

Sal is beyond awesome in beatboxing. You have to hear this guy! In Team 1, he had a band of harmonizing beatboxers.
In Team 2, Frank and Cha Cha Dance Unit were quite awesome. Everyone was more than impressed with those steps.
Team 3 had two members who didn’t know how to whistle but they were carrying a Christmas tune very well! Jeff F. did a good job.
In Team 4, Jeff R. taught his group how to do the perfect pitch. Mike R. was able to demonstrate himself what he learned to everyone.

Posted in: Actively learning, Taking time to help others | Leave a comment
Permalink: http://www.furthered.com/2011/12/19/show-and-learn/

Dinosaur!

Lawline was roaring with creativity last Thursday.

Frank gave us the task to build a Dinosaur model and present a performance to show what is special about it. After being broken up into three groups, each group had a bag of random supplies such as feathers, toothpicks, and chenille sticks.

With only 5 minutes given  to create it, each team came up with a model along with a  story of how they moved and ate. One dinosaur, the Taurantasauras, ate everything and flew. Its tail inspired the Nike logo. The Mardigrasorous was on a spirit liquid diet and stayed low to the ground. Mardigrasorous was present with a rap (by CEO Dave) and beatboxing (by Web Developer Joe). Another dinosaur was able to fly and shoot lasers from his eyes.

It was great to see the team work and imagination of everyone come together! In the end, the team who build Taurantasauras won the challenge. Congrats to them!

Posted in: Actively learning, Seeking creative solutions | Leave a comment
Permalink: http://www.furthered.com/2011/12/19/dinosaur/

Two Truths And A Lie

What better way to know someone better on a Friday morning by telling a lie?!

Gamal: “So it’s Friday, I wanted to liven up the environment and get the blood flowing with a great game of two truths and a lie.  It’s a great game where we find out fascinating things about one another. Also, we learn just what is in this person’s imagination that leads them to choose the thing about which they lie.”

Here are some examples of two truths and a lie that were told. Can you tell which ones are which?

Chris
I used to take a helicopter to work.
I’ve done a civil war re-enactment.
I never had nutella.

Steph
My fav color is green.
I’ve never been to a wedding.
I’ve had surgery on my hand.

Posted in: Actively learning | Leave a comment
Permalink: http://www.furthered.com/2011/12/09/two-truths-and-a-lie/

Third Annual Faculty Event 2011

On Thursday, November 17th we had our Third Annual Faculty Event 2011, the Learning Event of the Year.
Sal Forte interviewed some of the members of our Lawline.com family.

See what they are saying about the event and about Lawline.com.

Posted in: Actively learning, Driven to be better, Exuding Optimism | Leave a comment
Permalink: http://www.furthered.com/2011/12/02/3267/

Color My Day ______

Yesterday morning Corey had everyone do a short, team building exercise. Everyone was asked to write down 7 colors, one for each day of the week that they associate that color with.   He asked people to share and see how many people agreed or disagreed with each other. People had very different reasons for why they associated one color with one specific day.

For Tuesday, Sasha and Trisha picked Bright Green.
Sasha’s reason was it’s a nice day and she feels smart on that day. (FYI: She is always smart)
Trisha’s reason was it reminds her of the bridesmaids’ dresses for her brother’s upcoming wedding. Tuesday is the only day for her to do wedding preparations.

For Saturday, Sal & Joe picked Yellow.
It is the day S
al usually wakes up with the sun, not before.
For Joe, it is just a free, happy day.

This exercise showed how important empathy is in a social setting and especially a work place. Every individual thinks differently and no one is necessarily wrong or right. This understanding not only helps people get along in the office but it can be applied to sales and customer service as well. Understanding the problem or objection from the customer’s point of view is very important and will aid us in solving that problem or assuring the customer and fighting off that objection.

Interesting fact: In Thai tradition, there are colors assigned to the god of the day.



Posted in: Actively learning, Seeking creative solutions | Leave a comment
Permalink: http://www.furthered.com/2011/12/02/color-my-day-______/

November Spotlight: Sean Barr – ACTIVELY LEARNING

A few months back, Lawline.com subscribed to the Jack Daly unlimited webinar package (you have to love those unlimited course deals). The seminars are about becoming a better sales person: creating referrals, being genuine, leading a team, what to say, when to say it, etc. For a while, the subscription to the courses went relatively unused…
Mid-month, Sean Barr was not where he wanted to be with his sales. When this happens, it is easy to be uncertain with what is happening or why there is a decrease. With someone as successful as Sean – it would be even easier to say it is just a slow start to the month, and things will pick up.

However, Sean didn’t take that attitude. When he wasn’t at the benchmark he had set for himself, he reached out to Frank to learn what more he could do. He knew he had the leads and that the sales were close, but wanted to learn how to get them on the line and close the deal. Frank led him to the Jack Daly webinars, and Sean took a course on the customer cycle and creating a referral network.
The unique thing about this one action was its spread: this specific webinar led to the rest of the team watching the same course – leading to multiple team meetings overviewing the diagrams from the course, a re-thinking of the sales process in general, plans for updates to the CRM system to integrate these ideas, and, ultimately, more success.

Posted in: Actively learning | Leave a comment
Permalink: http://www.furthered.com/2011/11/30/november-spotlight-sean-barr-actively-learning/

When life gives you lemons…

For today’s morning presentation, Mike gave us anxiety-causing situations to deal with.

He played a quick game with everyone regarding the core values. We were split up into 2 groups. Everyone was given a situation and had to work with their team to elaborate on the situation to say how it could potentially be negative. Then, each team will use one of the core values to turn the situation in the positive.

We had  30 seconds to come up with the potentially negative situation and how the core value would provide a solution.
Situations:
Example: Stuck on the train
potentially negative: You’re cramped up with a bunch of people and it’s extremely uncomfortable.
Core value: Actively learning. You use the opportunity to make a little small talk with the professional you’re squished against, and learn they’re an attorney who’s CLE deadline is in 6 days and they haven’t completed it.

  1. Traveling home for the holidays.
  2. You can’t find your wallet.
  3. You hear that a friend has said something mean about you.
  4. You’re sick and have to miss an important appointment.
  5. You’re moving into a new apartment.

There were a lot of great solutions such as finding another faster route during traffic and having friends help you move when you don’t have movers.
The point of this was to highlight how any situation can be turned into a positive. Like it says in The Success Principles book, how we react to situations determines if they are good or bad. Our core values can be used in any potentially negative situation to turn it into a positive.

When you get lemons, you should not only make lemonades but also soft drinks, marinades, Pine-Sol, etc. Have fun while doing it!

Posted in: Actively learning, Driven to be better, Exuding Optimism, Seeking creative solutions, Taking time to help others | Leave a comment
Permalink: http://www.furthered.com/2011/11/28/when-life-gives-you-lemons/